Refund and Returns Policy for Brew Bliss

Effective Date: January 17, 2025

At Brew Bliss, we strive to provide the highest quality products and customer satisfaction. However, we understand that there may be occasions when you need to return or exchange an item. This Refund and Returns Policy outlines the terms and conditions under which returns, exchanges, and refunds are accepted.

1. Returns Eligibility

To be eligible for a return, the following conditions must be met:

  • Return Window: Returns must be requested within 30 days from the date of purchase.
  • Condition of Products: Products must be in their original, unused condition, with all original packaging, tags, and labels intact.
  • Receipt/Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.

Certain items are non-returnable, including:

  • Opened or used products (unless defective)
  • Gift cards or digital products
  • Personalized or custom items

2. Return Process

To initiate a return, please follow these steps:

  • Contact Us: Reach out to our customer service team at contact@brewbliss.com or call (217) 555-1234 to request a return authorization (RA) number. We will provide instructions on how to return the item.
  • Ship the Product: Pack the product securely in its original packaging. You are responsible for return shipping costs unless the return is due to a defect or error on our part.

We recommend using a trackable shipping service to return your items. Brew Bliss is not responsible for items lost or damaged during return shipping.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. If the return is approved, we will process a refund to your original payment method.

  • Refund Timeframe: Please allow up to 7-10 business days for the refund to appear in your account after we have processed it.
  • Shipping Fees: Original shipping fees are non-refundable unless the return is due to a defect or error on our part.

4. Exchanges

If you would like to exchange a product for a different size, color, or item, please follow the return process and place a new order for the replacement item.

  • Exchange Eligibility: The item being exchanged must meet the same return criteria mentioned above.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of receiving your order. We will offer a full refund or send a replacement, depending on your preference.

  • Instructions for Returns: We will provide a pre-paid return shipping label for defective or damaged items.

6. Non-Returnable Items

Certain items are non-returnable or non-refundable, including:

  • Personalized or custom items
  • Opened or used products (unless defective)
  • Digital products
  • Gift cards

7. Late or Missing Refunds

If you have not received your refund yet, please first check your bank account or credit card statement. If there is no refund, contact your bank or credit card provider, as it may take some time before your refund is officially posted.

8. Contact Information

For any questions regarding returns or refunds, please contact our customer service team:

  • Phone: (217) 555-1234
  • Email: contact@brewbliss.com
  • Address: 123 Brew Lane, Springfield, Illinois, United States